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The latest episode of the “Pivot” series on A TOTAL DISRUPTION, two-time Sundance-winning director Ondi Timoner’s channel that takes you inside the techtonic revolution for insights from the innovators defining our future.

With over two billion dollars in sales a year, Zappos is a leader in online apparel and footwear. CEO Tony Hsieh discusses how their pivot to focus on customer service and company culture paid off big time.

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